Returns & Refunds Policy
This Return & Exchange Policy (“Policy”) outlines the terms and conditions for returning or exchanging products (“Products”) purchased from Cling Ting website (“Website”). We want you to be completely satisfied with your purchase, and we strive to provide high-quality products and excellent customer service. If you receive a damaged, spilt, or defective product, please review the following guidelines for returning or exchanging it.
1. Eligibility
You may be eligible for a return or exchange of a Product if:
– The Product is damaged, spilled, or defective upon receipt
– All returns will be processed within 1-3 days after receiving the request.
– The Product is unused and in its original packaging
2. How to Request a Return or Exchange
To request a return or exchange of a damaged, spilt, or defective product, please follow these steps:
a. Contact Us: Send an email to our customer support team at clingting.jewels@gmail.com within 1-3 days of receiving the Product. Please include your order number, a description of the issue, and any relevant photos or documentation.
b. Return Authorization: Our customer support team will review your request and provide you with instructions for returning the Product, if applicable. Do not return the Product without authorization from our team.
c. Return Shipping: If a return is authorized, you will be responsible for shipping the Product back to us. We recommend using a trackable shipping method and ensuring the package for its full value.
3. Inspection and Refund/Exchange
a. Inspection: Once we receive the returned Product, we will inspect it to verify the reported issue. If the Product is confirmed to be damaged, spilt, or defective, we will proceed with the refund or exchange.
b. Refund: If you are eligible for a refund, we will issue a refund to the original method of payment within 10-15 business days. Shipping charges are non-refundable.
c. Exchange: If you are eligible for an exchange, we will ship a replacement Product to you at no additional cost, subject to availability.
4. Contact Us
If you have any questions or concerns about our Return & Exchange Policy, please contact us at clingting.jewels@gmail.com
By purchasing Products from the Cling Ting Website, you acknowledge that you have read, understood, and agree to be bound by this Return & Exchange Policy.
We are committed to customer satisfaction and would like you to have positive shopping experience but just incase something goes wrong , Don’t worry we are here to help you!
We don’t offer return/exchanges in our accessories, however , incase you receive a damaged or incorrect item, here is what you need to do:
- Update us within 5 working days via email or ping us on Instagram or whatsapp no.
- Unboxing video is mandatory.
- Your item will then be exchanged
- Incase the item is unavailable, the amount will be credited to your bank account.